ANNOUNCEMENT: Site Closures/COVID-19 Updates

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Free Tax Help Available to Chicago Residents

Tax Filing Season is now CLOSED.

Make an Appointment starting on June 1!

The City of Chicago is committed to ensuring that hardworking Chicagoans can access FREE tax services to file their returns and claim their tax refunds. The City of Chicago works with its nonprofit partner, Ladder Up, to offer free tax help throughout the tax season and at various points in the off-season.

Please note that Ladder Up is now operating by appointment only at our River North location. (Masks are required at all times)

Free Tax Services:

Make an appointment to bring your tax documents: Click Here to Make an Appointment Today or call (312) 588-6900 (appointment line will open on June 1)

  • At your appointment, work with a volunteer to complete any questions you are unsure of during the intake process.
  • The volunteer will prepare tax return(s) and another volunteer will review your tax return for accuracy.

Please refer to the “Eligibility and What to Bring tab at the top of the page to ensure you have all your documents and are eligible for free services. There might be
other out-of-scope cases not listed in which Ladder Up cannot provide services. Please visit for more information.

Note that the IRS tax deadline is now CLOSED. Please also note that if the Federal and State governments owe you a refund, there is no penalty for filing after the May 17 deadline.

Download 2021 Tax Prep Chicago Flyer (English)
Download 2021 Tax Prep Chicago Flyer (Spanish)


City of Chicago Ladder Up